Building a Next-Generation AI Customer Service Platform

eBay has collaborated with Artium and OpenAI to develop a next-generation AI customer service platform designed to enhance experiences for both customers and customer service teams.

This initiative sets a new standard in customer care, where human expertise and AI agents work together to deliver faster, more consistent, and more personalized resolutions.

By enabling both self-service and assisted-service experiences, eBay aims to help customers get answers quickly. The effort also explores how agentic experiences can better serve eBay customers and support teams.

The collaboration reflects each company’s commitment to using technology for good:

• eBay continues its purpose of connecting people and creating opportunity for all.

• OpenAI advances its mission to ensure AI benefits humanity.

• Artium pursues its vision of advancing the craft of software development for creators and visionaries.

Together, these organizations are working to make technology serve people better.