HomeSafe Connect

Building a new software platform to transform the relocation experience for military families all over America

HomeSafe Connect

Building a new software platform to transform the relocation experience for military families all over America

HomeSafe Connect

Building a new software platform to transform the relocation experience for military families all over America

The HomeSafe Alliance was established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families.

01

The Challenge

More than 300,000 military and government households relocate every year. When the HomeSafe Alliance was appointed as the exclusive, worldwide partner to improve the experience for service members, industry partners, and all those involved in the relocation process - the Alliance’s technology service provider, MoveHQ, was tasked with implementing the technology to support the program valued at approximately $20 billion over a potential 10 year period.

02

The Solution

Recognizing the opportunity to improve quality and cost-effectiveness as well as a desire to bring a cutting edge, best in class user experience to relocation services through digital transformation, MoveHQ partnered with Artium to modernize their existing platforms and expand their technology capabilities. 

Together, we developed a portfolio of custom digital applications that included: 


  • an intuitive all-in-one web application for families to plan, manage, and track every step of their relocation with real-time visibility, 

  • a rules engine that optimizes vendor and relocation logistics to maximize cost savings, 

  • native applications for industry partners on both Android and iOS to handle the on-site logistics and paperless, system-generated documentation, and 

  • a robust case management platform for customer care and administrators to manage all of the various operations required for facilitating relocation from vendor and crew assignment, scheduling, real time assistance via live chat, and claims adjudication to data reporting and administrative workflows

The HomeSafe Connect ecosystem was integrated with third party applications via a suite of APIs specifically developed to facilitate real time exchange of critical relocation operations information to provide program visibility and efficiency.



03

The Outcome

Artium joined the digital transformation effort in its infancy, and our team of more than 50 senior program managers, product managers, product designers, software engineers, and architects partnered to establish sustainable, standardized processes while training and enabling the cross functional client team to scale the HomeSafe Connect portfolio of products. Artium was able to provide expertise across the entire program including branding, visual identity and design system expertise, architecture and infrastructure advisory, product portfolio strategy, and testing execution. After a multi-year initiative, the groundbreaking software ecosystem HomeSafe Connect was launched publicly facilitating its first move in April 2024.

*MoveHQ, a wholly-owned subsidiary of Updater, signed an exclusive subcontract with HomeSafe Alliance to deliver HomeSafe Connect.